Refund and Returns Policy for SparkleDivines

Effective Date: November 16, 2024

At SparkleDivines, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free 30-day return and refund policy. Please read the following terms and conditions carefully to understand how we handle returns and refunds.

1. Return and Refund Eligibility

To be eligible for a return or refund, the following conditions must be met:

  • Return Period: You may return your items within 30 days from the date of receiving your order.
  • Condition of Items: Items must be unused, undamaged, and in their original, unworn condition. All tags, packaging, and accessories must be intact.
  • Non-returnable Items: Some items are non-returnable, including:
    • Custom-made or personalized items.
    • Sale or clearance items marked as non-returnable.
    • Gift cards.

If the item is eligible for return, we will provide you with a refund or exchange as per your request.

2. How to Return an Item

Returning an item to SparkleDivines is easy and simple. Follow these steps:

  1. Contact Customer Service: To initiate the return process, contact our customer service team at info@sparkledivines.com or call us at (330) 337-3663. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is received and approved, we will issue a Return Merchandise Authorization (RMA) number. Please make sure you include the RMA number with your return package.

  3. Package the Item: Carefully package the item(s) you wish to return in their original packaging, including all tags, accessories, and any other materials that were part of your order. The item should be in its original, unused condition.

  4. Ship the Return: Ship the item to the following address:

    • Return Address: SparkleDivines Returns
      Po Box 4110 Buena Vista, Colorado, United States

    You are responsible for the return shipping costs unless the item you received is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal) used for the purchase.
  • Processing Time: After receiving your returned item, we will process your refund within 7–10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
  • Restocking Fee: A 10% restocking fee may apply to all returns, which will be deducted from your refund amount.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team at info@sparkledivines.com. We will do our best to accommodate your exchange request.

Please note that exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team immediately at info@sparkledivines.com or call (330) 337-3663. We will offer you a full refund or replacement at no additional cost, including covering return shipping fees.

To process a claim for a damaged or defective item, please provide the following information:

  • Your order number.
  • A clear description of the issue.
  • Photos of the damaged or defective item (if applicable).

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please first check your bank account or payment provider for processing delays. If the refund is still not showing, please contact us at info@sparkledivines.com or (330) 337-3663.

7. Return Shipping Costs

  • Return Shipping for Change of Mind: If you are returning an item due to personal preference (e.g., wrong size, style, or change of mind), you will be responsible for the return shipping costs.
  • Return Shipping for Damaged/Defective Items: SparkleDivines will cover the return shipping costs for defective or incorrect items.

8. Contact Us

For any questions or concerns regarding our refund and return policy, or if you need assistance with a return, please contact us:

We value our customers and are committed to making your shopping experience with SparkleDivines as seamless as possible. Thank you for choosing SparkleDivines, and we look forward to serving you again!