Sales Policy for SparkleDivines

Effective Date: November 16, 2024

Welcome to SparkleDivines, where we specialize in offering luxurious, high-end fashion, jewelry, and accessories. We take pride in providing exceptional products that meet the highest standards of quality, style, and craftsmanship. Our Sales Policy outlines the terms and conditions governing purchases on our website and ensures that your shopping experience with us is smooth, secure, and enjoyable. By purchasing from SparkleDivines, you agree to the following terms:

1. Product Availability

At SparkleDivines, we strive to ensure that all products listed on our website are available for purchase. However, we cannot guarantee that all items will be in stock at all times. In the event that an item is out of stock after an order has been placed, we will notify you promptly via email and provide you with options such as:

  • Wait for restock: If the item is expected to be restocked, we will offer you the chance to be notified once it becomes available again.
  • Alternative items: We will suggest similar products or collections for your consideration.
  • Refund: If we are unable to fulfill your order, we will issue a full refund to the original payment method.

2. Ordering Process

When placing an order with SparkleDivines, you can choose from our curated collections of fashion, jewelry, and accessories. To place an order, follow these steps:

  1. Browse our website at sparkledivines.com.
  2. Select the product(s) you wish to purchase and add them to your shopping cart.
  3. Review your order in the shopping cart and proceed to checkout.
  4. Enter your shipping information, select your preferred shipping method, and provide payment details.
  5. Review and confirm your order.
  6. You will receive an order confirmation email with the details of your purchase.

Once your order is processed, you will receive a shipment notification, including tracking details, so you can monitor your package’s journey to your doorstep.

3. Pricing and Payment

All prices displayed on our website are in U.S. Dollars (USD) and are subject to change. Taxes, shipping fees, and any applicable customs duties will be added to the order total at checkout.

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other secure payment gateways as offered during checkout.

Your payment will be processed once the order is confirmed, and you will receive an email notification confirming the transaction.

4. Shipping and Delivery

We are committed to ensuring timely and secure delivery of your order. Shipping options, fees, and delivery times will be displayed during the checkout process. Our delivery options include:

  • Standard Shipping: Typically arrives within 5–7 business days.
  • Expedited Shipping: Typically arrives within 2–3 business days.
  • Overnight Shipping: Available for urgent orders.

Please note that delivery times may vary depending on your location, the shipping carrier, and other external factors such as weather or public holidays.

SparkleDivines is not responsible for delays caused by the shipping carrier, customs clearance, or incorrect shipping details provided by the customer. We recommend that you double-check your shipping address before confirming the order to avoid delays.

5. Order Cancellations and Modifications

If you wish to cancel or modify your order, please contact our customer support team as soon as possible at info@sparkledivines.com or call us at (330) 337-3663. We process orders quickly to ensure fast delivery, so cancellations or changes may not always be possible once the order is placed. However, we will do our best to accommodate your request if the order has not yet been shipped.

6. Returns and Exchanges

At SparkleDivines, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not satisfied, we offer a 30-day return and exchange policy.

Return Process:

  • You may return your items within 30 days from the date of receipt.
  • Items must be unused, in their original condition, and in the original packaging.
  • Please contact our customer service team at info@sparkledivines.com or call us at (330) 337-3663 to initiate the return process.
  • Returns are subject to a restocking fee of 10% on the total order value, which will be deducted from your refund.

Exchanges:

  • We offer exchanges for items of equal value. If you wish to exchange your item, contact our customer support team to arrange the exchange.

Refunds:

  • Refunds will be issued to the original payment method once the return is processed. Please note that the processing time for refunds may take 5–10 business days.

Non-Refundable Items:

  • Custom-made or personalized items are not eligible for returns or exchanges.

7. Gift Cards

SparkleDivines offers gift cards for those who want to share the SparkleDivines experience with others. Our gift cards are available in various denominations and can be used to purchase any item on our website.

  • Gift cards are non-refundable.
  • Gift cards can be redeemed at checkout.
  • Gift cards cannot be exchanged for cash or credit.

8. Promotions and Discounts

From time to time, SparkleDivines may offer promotions, discount codes, or seasonal sales. These offers may have specific terms and conditions, including expiration dates and minimum purchase requirements. Please read the terms of each promotion carefully before using a discount code or participating in a sale.

Promotions cannot be applied retroactively to orders that have already been processed, and they cannot be combined with other offers unless explicitly stated.

9. Privacy and Security

We take your privacy seriously and ensure that your personal information is handled with the utmost care. Our website uses SSL encryption to secure your personal and payment information during transactions. For more details on how we collect, store, and use your data, please refer to our Privacy Policy.

10. Contact Us

If you have any questions or concerns about your order or need assistance, please don’t hesitate to contact us:

We value your business and are here to ensure that your shopping experience with SparkleDivines is a memorable one!

By shopping with SparkleDivines, you are agreeing to these terms and conditions. We look forward to delivering beautiful, high-quality products that make you shine with confidence. Thank you for choosing SparkleDivines!